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University Telephone Service

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Making calls

As part of the ntl at uni service, you will have a telephone handset in your room. If you do choose to use your own handset, ensure that your ntl handset remains in your room as it is listed as an item on your inventory.
To protect our customers from anyone misusing the telephone service, all calls can be traced upon request from your University. If you do experience any problems please contact Customer Services on 0800 052 1680.

Obtaining your extension number
To obtain your 5 digit room extension number dial 0800 013 6556. The system will automatically give you your number.
Top tip! You can obtain your local 01223 number by dialling 173.

Making internal calls
Internal calls (calls to other students within the University) that use the same telephone handsets are completely free - all you need to do is pick up the phone and dial the extension number you require. To call extensions on the University Telephone Network (UTN), dial the 5 digit extension number you require. You don't need to use your rechargeable phone card to make internal calls.

Making external calls from within the University Telephone Network
To make an external call (calls to numbers outside the University) you need to use the ntl at uni card supplied within the welcome pack (available from the porters lodge).

Receiving external calls
Any calls made to you will connect directly through to your room. Callers should dial 0845 045 4884 and following the voice prompt enter your 5 digit extension number.

International calls
Most countries have agreements with the UK to allow full access to all UK numbers. If you have problems making or receiving calls it is probably due to the originating country's telephony agreements. We recommend that your caller check with their local operator to determine the reason for the problem. If you need further assistance, ring customer services on 0800 052 1680 from your ntl phone.

Your rechargeable card

To reveal your confidential PIN number scratch off the silver panel on the back of the card. This number is unique to you. Please keep this card safe.

Dial 9 and wait a few seconds for the voice prompt
Then enter your 12 digit PIN using the telephone key pad
The voice prompt will inform you of how much credit you have remaining
If you have sufficient credit you will hear a normal dial tone
Dial the desired number, remembering to enter the appropriate STD code

(If you do not have sufficient credit, please go to the section 'Recharging your Card')

To make a call from outside the University Telephone Network
To make a call when away from the University using your rechargeable card dial 0800 052 1002 and follow the voice prompts.

Recharging your card from your College phone
When the credit on your rechargeable card is lower than 50 pence, you will hear a reminder to top up the value of the card. To do this you will need your UK issued Mastercard, VISA or Switch debit card.

Dial 9, and wait for a few seconds for the voice prompt
Enter your 12 digit PIN
The voice prompt will inform you of how much credit you have remaining
Dial 7#
Follow the voice prompts to enter your credit/debit card details using the keypad
Enter the value you wish to credit to your rechargeable card

Recharging your card outside the University

Dial 0800 052 1002
Enter your 12 digit PIN
Voice prompt will inform you how much credit you have remaining
Dial #7
Follow the voice prompts to enter your credit/debit card
Enter the value you wish to credit to your rechargeable card

Voicemail

You can retrieve your messages from any touchtone phone anywhere in the UK at any time. This call will be charged at varying rates depending on your supplier.

Your voicemail passcode and user tutorial
To set up your voicemail for the first time:

Dial 1571 to enter your mail box
The first time you access your mailbox, a user tutorial is automatically activated, which explains how to record your name and personal greeting.
You are advised to change the passcode to a new number between 4 and 10 digits. Choose a number that you remember but avoid anything obvious like 1234. Do not use a 0.

Recording a personal greeting and your name

Enter your passcode using the telephone key pad
Follow the voice prompts The system will now address you personally when you check your mailbox for voice messages and inform others when you forward a message (e.g. 11.15am from Jamie Roberts). The system will state your name when callers address messages to your mailbox.

Retrieving your messages from your mailbox
You will know you have a message on your voicemail when you lift the handset in your room and hear a broken dialling tone. Messages in your mailbox are protected by your passcode. The way you retrieve messages varies depending on whether you are in your room, dialling from another telephone within the University, or dialling from any other telephone outside the University. Messages will be played back with the most recent first.
If you accidentally delete a message, you can retrieve it by pressing the * key immediately.

...from your room

Dial 1571
Enter your passcode using your telephone key pad
Follow the voice prompts from another phone,

...within the University

Dial your extension number
Listen for your personal greeting
Press *
Enter your passcode
Continue as normal

...from any another phone

Dial 0845 045 4884 telephone number and enter your 5 digit extension number when prompted
Listen to your personal greeting
Press *
Enter your passcode using your telephone key pad
Follow the voice prompts